Refund policy
Refund & Return Policy – Apex Distribution Group
Last updated: January 2026
At Apex Distribution Group, we aim to provide reliable products and professional service. If there is an issue with your order, our team will work with you to resolve it promptly.
Return Policy
Customers may request a return within 30 days of receiving their order, provided the item meets the return requirements listed below.
Eligibility for Returns
To qualify for a return:
• Items must be unused and in original packaging
• Proof of purchase is required
• A return request must be submitted before sending items back
Items sent without prior authorization may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
• Opened or used personal care products
• Perishable goods (food or plants)
• Custom or personalized items
• Hazardous or flammable materials
• Gift cards or final-sale items
If you are unsure whether your item qualifies, please contact our support team before requesting a return.
How to Request a Return
To initiate a return, please contact us at:
Include the following information:
• Order number
• Reason for return
• Photos if the item is damaged or incorrect
If your return is approved, we will provide instructions for returning the item.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours so we can review the issue and provide a solution.
Refund Processing
Once your returned item is received and inspected:
• Approved refunds are issued to the original payment method
• Processing typically takes 5–10 business days
• Banks or card providers may require additional time for funds to appear
Exchanges
If you need a replacement item, the fastest method is to return the original item (if eligible) and place a new order.
European Union Customers
For orders shipped to the European Union, customers may cancel or return an order within 14 days, provided the item remains unused and in its original packaging.
Business Contact Information
Apex Distribution Group LLC
P.O. Box 1153
Senatobia Branch, MS 38668
United States